Shipping policy

Shipping Policy

Last updated: 9/25/26

At Resturiva, we want you to know what to expect when placing an order with us. Please review the information below regarding order processing, shipping, delivery times, and tracking.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Processing includes verifying your order information, preparing your items for shipment, and transferring the order to our fulfillment partner.

Business days are Monday through Friday, excluding U.S. holidays.

Shipping & Delivery

Resturiva currently ships to addresses within the United States.

Most orders are delivered within approximately 7–14 business days after processing. Delivery times are estimates and are not guaranteed.

In some circumstances, delivery may take longer because of factors outside of our control, including:

Carrier delays
Weather or natural disasters
Holidays and increased shipping volume
Incorrect or incomplete shipping information
Customs or transportation delays
Supplier or fulfillment delays
Other unforeseen circumstances

If your order has not arrived within 20 business days from the date it was placed, please contact us at customersupport@resturiva.com so we can investigate the shipment.

Shipping Costs

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

If free shipping is offered on an item or promotion, the applicable shipping offer will be displayed on the product page, cart, or checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

You can also track your order through our Track Your Order page:

https://resturiva.com/apps/ordertracker

Please allow some time for tracking information to become active after your order has shipped.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your order.

If you provide an incorrect or incomplete address and the package is returned to the carrier or fulfillment provider, additional shipping charges may apply to reship the order.

If you notice an address error immediately after placing your order, contact us as soon as possible at:

customersupport@resturiva.com

We will do our best to correct the information before the order is processed, but we cannot guarantee that changes can be made after processing has begun.

Lost or Missing Packages

If tracking indicates that your package was delivered but you cannot locate it, please first check:

Your mailbox or usual delivery location
Around your home or property
With household members
Your building's mailroom or front desk
With neighbors
Any delivery instructions associated with your address

You may also contact the carrier directly using the tracking information provided.

If your package appears to be lost or has experienced an unusual delivery delay, contact us at customersupport@resturiva.com and we will review the shipment.