Shipping policy
Shipping Policy
Last Updated: 7/26/2026
Thank you for shopping with Resturiva.
We are committed to processing and shipping your order as quickly as possible.
Order Processing
Orders are typically processed within 1-3 business days after payment has been successfully received.
Orders are not processed, shipped, or delivered on weekends or U.S. holidays.
During periods of high order volume, such as holidays, processing times may be slightly longer. If there is a significant delay with your order, we will notify you via email.
Shipping Times
We currently ship within the United States only.
Estimated delivery times:
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Standard Shipping: 7-15 business days
Please note that shipping estimates are not guaranteed and may vary due to carrier delays, customs processing, weather conditions, holidays, or other circumstances beyond our control.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 48 hours for tracking information to become active after you receive your shipping confirmation.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us immediately at customersupport@resturiva.com.
We cannot guarantee address changes once an order has entered processing.
If an order is returned due to an incorrect or incomplete shipping address provided by the customer, additional shipping charges may apply before the order can be reshipped.
Delayed Shipments
While we strive to deliver every order within the estimated timeframe, delays can occasionally occur due to circumstances beyond our control, including:
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Severe weather
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Customs inspections
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Carrier delays
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High shipping volumes
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Supply chain disruptions
We appreciate your patience and understanding should these situations arise.
Lost Packages
If your tracking information has not updated for an extended period or you believe your package has been lost, please contact us.
We will work with the shipping carrier to investigate and determine the most appropriate resolution.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
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Your order number
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Photos of the item
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Photos of the packaging
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A brief description of the issue
We'll review your claim promptly and work to make it right.
Multiple Shipments
To ensure the fastest possible delivery, items in the same order may occasionally be shipped separately. If this occurs, you will receive tracking information for each shipment when available.
International Shipping
At this time, we only ship within the United States.
We plan to expand internationally in the future.
Contact Us
If you have any questions regarding shipping, please contact us: