Refund policy
Return & Refund Policy
Last Updated: 7/26/2026
At Resturiva, we want you to be completely satisfied with your purchase. If you are not satisfied, we're here to help.
Return Eligibility
We offer a 30-day return policy, meaning you have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must:
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Be unused and in the same condition that you received it.
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Be in its original packaging with all accessories, manuals, and included components.
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Include proof of purchase or your order number.
Please note: Approved returns for non-defective items may be subject to a 15% restocking fee. Please review our Return & Refund Policy for complete details.
Returns sent without first contacting us and receiving return instructions will not be accepted.
To request a return, please contact us at customersupport@resturiva.com.
Please do not return your order until you have received return authorization and instructions from our support team.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, missing parts, or you receive the wrong product, contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
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Your order number
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Photos of the product
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Photos of the packaging
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A short video, if applicable
Once reviewed, we will determine the most appropriate resolution, which may include:
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A replacement item
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A full refund
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A partial refund, where appropriate
There are no restocking fees for damaged, defective, or incorrect items.
Buyer's Remorse Returns
If you wish to return an item because you changed your mind or no longer want it:
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Return requests must be submitted within 30 days of delivery.
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Items must be unused and in their original condition.
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Customers are responsible for return shipping costs.
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Original shipping charges are non-refundable.
Please note: Approved returns for non-defective items may be subject to a 15% restocking fee. Please review our Return & Refund Policy for complete details.
Returns that arrive damaged, used, or missing components may be refused or subject to a reduced refund.
Return Shipping
Return shipping instructions and the appropriate return address will be provided after your return request has been approved.
Customers should not send products back without prior authorization.
Unauthorized returns may not be accepted.
Non-Returnable Items
The following items cannot be returned:
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Personalized or custom-made products
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Gift cards
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Final sale or clearance items
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Opened or used personal care products
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Hazardous materials, flammable liquids, or gases
If you have questions about whether your item is eligible for return, please contact us before initiating a return.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please submit a return request on our Contact Page or email customersupport@resturiva.com with:
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Your order number
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Photos of the product
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Photos of the packaging
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A short video, if applicable
Once reviewed, we will determine the most appropriate resolution, which may include:
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A replacement item
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A full refund
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A partial refund, where appropriate
There is a 15% restocking fee on non-damaged/defective items, there are no restocking fees for damaged, defective, or incorrect items.
Order Cancellations
Orders may be canceled within 24 hours of purchase.
After an order has entered processing, we cannot guarantee cancellation.
Lost Packages
If your package is lost during transit, please contact us as soon as possible.
We will work with the shipping carrier to investigate and, where appropriate, provide a replacement or refund.
Refused Deliveries & Incorrect Addresses
If an order is refused by the customer or returned because an incorrect or incomplete shipping address was provided, original shipping charges are non-refundable.
Additional shipping charges may apply if the order is reshipped.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, refunds will be issued to your original payment method within 5-10 business days. Processing times may vary depending on your financial institution.
If more than 15 business days have passed since your refund was approved, please contact us at customersupport@resturiva.com.
Contact Us
For questions regarding returns or refunds, please contact us: