Refund policy

Return & Refund Policy

Last updated: 9/25/26

At Resturiva, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible purchase, you may request a return within 30 days of delivery.

30-Day Returns

You may request a return within 30 days after your order has been delivered.

To be eligible for a return, the item must generally be:

Unused
Unworn
In its original condition
In its original packaging, when applicable
Returned with any included accessories, tags, or documentation, when applicable

Some products may be subject to additional return requirements or exclusions, as described below.

Change-of-Mind Returns

For eligible returns due to a change of mind, ordering the wrong item, or simply no longer wanting the product, a 15% restocking fee may be deducted from your refund.

The original shipping cost, if any, is generally non-refundable for change-of-mind returns.

Return shipping costs for change-of-mind returns are the customer's responsibility unless otherwise stated.

The 15% restocking fee does not apply to products that arrive damaged, defective, incorrect, or materially different from what was ordered.

Damaged, Defective, or Incorrect Items

If your item arrives:

Damaged
Defective
Incorrect
Missing necessary components
Significantly different from what you ordered

please contact us at customersupport@resturiva.com as soon as possible.

Include your:

Order number
Name
Description of the issue
Photos of the item
Photos of the packaging and shipping label, when applicable

We will review the issue and determine the appropriate resolution, which may include a replacement or refund.

No restocking fee will be charged for approved damaged, defective, or incorrect-item claims.

How to Request a Return

Before sending anything back, contact:

customersupport@resturiva.com

Please include your order number and reason for the return.

Do not send a return to the shipping address shown on your package unless Resturiva has specifically provided that address as your authorized return destination.

Return Shipping Costs
For eligible change-of-mind returns, the customer is responsible for the cost of return shipping unless otherwise stated by Resturiva. Original shipping charges are generally non-refundable.

Resturiva does not charge a restocking fee or require the customer to pay return shipping when the return is due to an item arriving damaged, defective, incorrect, or materially different from what was ordered.

We will provide return instructions when your return request has been approved.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow up to 10 business days for your refund to be processed after the return has been approved. Your bank or payment provider may require additional time for the refund to appear in your account.

Non-Returnable Items

Certain products may not be eligible for return for health, hygiene, safety, customization, or other legitimate reasons.

Any applicable product-specific return restrictions will be disclosed before purchase.

Exchanges

If you received a defective or incorrect item, please contact us at customersupport@resturiva.com.

For ordinary change-of-mind situations, we generally process a return and refund rather than a direct exchange.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at:

customersupport@resturiva.com

We will attempt to cancel the order before it has been processed or shipped.

Once an order has entered processing or has shipped, cancellation may no longer be possible. In that situation, you may need to follow our standard return procedure.